Effective: August 8, 2022
Prior Version: November 25, 2019
Irrespective of which country you live in, you authorize us to transfer, store and use your information in the United States and any other country where we operate. In some of these countries, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those in the country where you live. Learn more about our data transfer operations in the “International Transfer” section below. If you do not agree to the transfer, storage and use of your information in the United States and any other country where we operate, please do not use the Sites or Services.
2) Personal Data We Collect
We collect information, including personal data, to provide better services to all our Users. We use the term “Personal Data” to refer to any information that identifies or can be used to identify you. Common examples of personal data include: full name, home address, email address, date of birth, digital identity, such as a login name or handle, information about your device and certain metadata.“Sensitive Personal Data” refers to a smaller subset of personal data which is considered more sensitive to the individual, such as race and ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership, genetic or biometric information, physical or mental health information, medical insurance data or sexual orientation. insightsoftware does not collect or use Sensitive Personal Data and asks that you do not provide Sensitive Personal Data to us.
We collect Personal Data in the following ways:
1. Information You Give to Us
As you evaluate whether insightsoftware is the right solution for you, you may choose to provide us with Personal Data about yourself, including your name, email, phone number, zip or postal code, country and User name and password, by completing forms on our Sites, such as when you request information about our Services. When using our Services, you may provide us with messages sent between those individuals you have authorized to use our Services. In some instances, you may elect to provide us with location and address information. You may also provide us with Personal Data about yourself when you report a problem or have a question about our Services. While on our Site, you may choose to provide us with employment and education information when you apply for a job at insightsoftware.The Sites offer interactive and social features that permit you to submit content and communicate with other Users. You may provide Personal Data to us when you post information in these interactive and social features. Please note that your postings in these areas of the Sites may be publicly accessible or accessible to other Users.Please note that if you do not provide us with Personal Data, your ability to use certain aspects of our products and services may be limited.
2.Information We Obtain from Your Use of Our Services
We collect certain information automatically, such as your operating system version, browser type, and internet service provider. We also collect information about your interaction with the Services, such as you creating or logging into your account or opening or interacting with the Services on your mobile device. When you use our Site, we automatically collect and store this information in service logs. This includes details of how you used our Site, Internet protocol address and cookies that uniquely identify your browser. We may also collect and process information about your actual location. The information we collect automatically is statistical data and may or may not include Personal Data, but we may maintain it or associate it with Personal Data we collect in other ways or receive from third parties.
If you grant us access to your location, insightsoftware may collect information about your location when you use our Sites and Services. Your location can be determined by: IP address and information about things near your device, such as Wi-Fi access points and cell towers. When you use our Services via a wireless device, we may solicit your permission to collect your location data. Some features within our application may only function upon confirmation of your location and therefore such features will not be available if you choose not to provide your location data to us. The specificity of the location data collected may depend on a number of factors, including the device you are using (e.g., laptop, smartphone or tablet) and how you are connected to the Internet (e.g., via cable broadband connection or Wi-Fi).
Web Beacons. Pages of our Services or our emails may contain small electronic files known as web beacons, which are also referred to as clear gifs, pixel tags and single-pixel gifs. These web beacons permit us to count Users who have visited those pages or opened an email. They are also useful for related website statistics, like recording the popularity of certain website content and verifying system and server integrity.
Clickstream Data. Clickstream data is information our computers collect when you request webpages from the Sites. Clickstream data may include information, such as the page served, time spent viewing the page, source of the request, type of browser making the request, preceding page viewed and similar information. Clickstream data permits us to analyze how visitors arrive at the Sites, what content is popular and which visitors in the aggregate are interested in particular kinds of content on the Sites.
3) Data We Collect Related to California Residents
We have collected the following categories of personal information from consumers:
Some personal information included in this category may overlap with other categories.
We obtain the categories of Personal Data listed above from the following sources:
4) How We Use Personal Data We Collect
We use your Personal Data in ways that are compatible with the purposes for which it was collected or authorized by you, including for the following purposes:
We use the information we collect from our Sites to provide, maintain and improve the Sites and Services, to develop new services and to protect our Company and our Users.
We use information collected from cookies and other technologies to improve your User experience and the overall quality of our Services. We may use your personal information to see which webpages you visit at our Site, which website you visited before coming to our Site and where you go after you leave our Site. We can then develop statistics to better understand how our visitors use our Site and improve our Site accordingly. We may also use the information we obtain about you in other ways as long as we provide specific notice of such purposes at the time of collection.
5) Our Legal Basis for Collecting Personal Data
Whenever we collect Personal Data from you, we may do so under the following legal bases:
Your consent where you expressly provide it including in cases where required by law
Legitimate interest in cooperating with lawful requests for information and assisting with regulatory investigations and the courts
6) Personal Data We Share
insightsoftware may disclose your Personal Data to commercial providers for a business purpose, which include verifying your identity when making a payment. When we disclose Personal Data for these reasons, we enter into a contract that describes the relationship, defines the purposes for disclosing Personal Data and requires the recipient to keep Personal Data confidential and not use it for any purpose except for the purposes set forth in the contract.
We have disclosed the following categories of Personal Data for one or more business purposes:
We disclose your Personal Data for a business purpose to the following third parties:
We do not share personal information with companies, organizations and individuals outside of insightsoftware unless one of the following circumstances applies:
We attempt to notify Users about legal demands for their personal data when appropriate in our judgment, unless prohibited by law or court order or when the request is an emergency. We may dispute such demands when we believe, in our discretion, that the requests are overbroad, vague or lack proper authority.
7) Sale of Personal Data
We have not sold any Personal Data.
8) Your Failure to Provide Personal Data
Your provision of Personal Data is required in order to use certain parts of our services and our programs. If you fail to provide the required Personal Data, you may not be able to access and use our services, our programs or parts of our services and our programs.
9) Our Retention of Your Personal Data
We may retain your Personal Data for a period of time consistent with the original purpose for collection. We keep your Personal Data for no longer than reasonably necessary for your use of our programs and services and for a reasonable period of time after your use has ended. We also may retain your Personal Data during the period of time needed for us to pursue our legitimate business interests, conduct audits, comply with our legal obligations, resolve disputes and enforce our agreements.
10) Your Choices and Accessing, Updating or Deleting Your Personal Data
You may have certain rights relating to your Personal Data, which are subject to the local data protection laws where You are located. Whenever you choose to visit our Site and use our Services, we aim to provide you with options regarding how we use your Personal Data. If we collected your Personal Data because you visited our Sites or contacted us, we will facilitate your rights directly because we are considered the controller of your Personal Information. If we collected your Personal Data on behalf of a customer when you have been employed by that customer, your rights are facilitated by the customer because they are the controller of your Personal Information.
Subject to applicable law, you may obtain a copy of Personal Data we maintain about you. In addition, if you believe that Personal Data we maintain about you is inaccurate, you may have the right to request that we correct or amend the information by contacting us as indicated in the “How to Contact Us” section below, subject to applicable law.
Under the California Consumer Privacy Act (“CCPA”) and California Privacy Rights Act (“CPRA”), California residents have specific rights regarding their personal information. Below we further outline the specific rights that California residents have under the CCPA and CPRA when we are the data controller.
If you are a California resident electing to exercise your rights, you can:
You may also designate an agent to exercise your privacy rights on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government-issued identification and the authorized agent’s valid government issued identification.
Upon receiving your request, we will review the nature of your request. To help protect your privacy and maintain security, we may take steps to verify your identity before granting you access to the information you requested. In some instances, such as a request to delete personal information, we may first separately confirm that you would like for us to in fact delete your personal information before acting on your request.
We will respond to your request within forty-five (45) days. If we require more time, we will update you with the reason and the extension period. If you have an account with us, we will deliver our written response to that account or via email. If you do not have an account with us, we will respond via email.
In some cases, our ability to uphold these rights for you may depend upon our obligations to process Personal Data for security, safety, fraud prevention reasons or compliance with regulatory or legal requirements, as listed below, or processing your Personal Data is necessary to deliver the services you requested. We will not process requests if they are groundless, excessive, deceitful, represented by third parties that are not duly representing the required authority or are otherwise not required by local law.
Some data protection laws, including the European Union’s General Data Protection Regulation (“GDPR”), provide you with rights in connection with Personal Data you have shared with us when we are the data controller. If you are a resident in the European Economic Area, you may have the following rights:
You can make these requests by emailing us at [email protected] or by contacting us in the webform. We will consider your request in accordance with the applicable laws.
You may update or correct information about yourself by emailing us at [email protected] or by contacting us in this webform. If we completely delete all of your Personal Data, your account may become deactivated. We may retain an archived copy of your records as required by law, to comply with our legal obligations, to resolve disputes or for other legitimate business purposes.
We may contact you to update your Personal Data to ensure its integrity for the purposes of ongoing data management.
We currently provide the following opt-out opportunities:
As described above, insightsoftware and our partners may place unique cookies on your browser when you visit our Sites to provide you with targeted advertising. To learn more about online advertising, including how to opt-out of having your information used for internet-based advertising, please visit the Network Advertising Initiative (“NAI”) at the NAI Service and the Digital Advertising Alliance (the “DAA”) at the DAA consumer choice service. The tools in the DAA opt-out page and the NAI opt-out page are provided by third parties.
11) Third-Party Links
The Sites may link to webpages operated by parties other than insightsoftware. We do not control those websites and are not responsible for the contents or the privacy policies there. insightsoftware strongly recommends that each User review the third party’s terms and policies.
Additionally, we recommend you take precautions to ensure that whatever links you select or download from, whether from our Sites or other websites, are free of viruses, worms, trojan horses, defects and other items of a destructive nature.
12) International Transfer
We are committed to complying with all applicable laws, regulations and mandatory government standards regarding the protection of Personal Data.
13) How We Protect Personal Data
insightsoftware maintains administrative, technical and physical safeguards designed to protect the User’s Personal Data and information against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use. We implement appropriate technical and organizational measures to ensure an adequate level of security, while taking into account the technological reality, cost, scope, context and purposes of processing weighted against the severity and likelihood that processing could threaten individual rights and freedoms.
If insightsoftware collects account information for payment or credit, insightsoftware will only use this information to complete the task that the account information was provided for.
While we take steps designed to protect your Personal Data, please be advised that no security system or means of transmitting data over the Internet can be guaranteed to be entirely secure, including concerns with respect to computer viruses, malicious software, and hacker attacks. We cannot and do not guarantee or warrant the security of your Personal Data or any information you disclose or transmit to us. We are not responsible for the acts of those who gain unauthorized access and we make no warranty, express, implied or otherwise, that we will prevent such access. As a result, please note that we are not responsible for damages or liabilities related to any such incidents to the fullest extent permitted by law. Where required under law, we will notify you of any such loss, misuse or alteration of Personal Data that may affect you so that you can take appropriate actions in response.
We do not intend for children to use our Sites. We do not intentionally gather Personal Data about visitors who are under the age of 16 or who are considered a minor in the jurisdiction in which you are accessing our Sites or Services. If a child has provided us with Personal Data, a parent or guardian of that child may contact us to have the information deleted from our records. If you believe we may have any information from a child under age 16 or an individual considered a minor in the applicable jurisdiction, please contact us at [email protected] If we learn that we have inadvertently collected the personal information of a child under 16 or the equivalent minimum age depending on jurisdiction, we will take steps to delete the information as soon as possible.
15) Direct Marketing and “Do Not Track” Signals
Do Not Track (“DNT”) is a concept that has been promoted by regulatory authorities, including the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism to allow internet users to control the tracking of their online activities across websites. insightsoftware works with third-party partners in order to track Users over time and across third-party websites to provide targeted advertising and, in such instances where third-party partners are assisting with this, these partners respond to DNT signals. Additionally, some third-party sites keep track of your browsing activities when they serve you content, which enables them to tailor what they present to you. If you are visiting such sites, your browser may include controls to block and delete cookies, web beacons and similar technologies to allow you to opt out of data collection through those technologies.
California residents are entitled to contact us to request information about whether we have disclosed personal information to third parties for third parties’ direct marketing purposes. For clarification, we do not disclose personal information to third parties for third parties’ direct marketing purposes. California Users may request further information about our compliance with this law by emailing us at the email address listed in the “How to Contact Us” section. In your request, please attest to the fact that you are a California resident and provide a current California address for our response. Please be aware that not all information sharing is covered by the California privacy rights requirements and only information on covered sharing will be included in our response. We reserve our right not to respond to requests submitted to addresses other than the addresses specified in this paragraph.
16) insightsoftware Customers
We treat Customer Information, Information about our Customer’s Contacts, Archival Information and Automatically Collected Information as confidential and proprietary information of our insightsoftware Customers, which is subject to the terms of the insightsoftware Terms of Service and any other active agreements in place between insightsoftware and our Customers. We do not share Customer Information, Information about our Customer’s Contacts, Archival Information or Automatically Collected Information with third parties unless directed to do so by our Customers, as may be necessary to provide services to the Customer, as may be necessary to share with our advisors, affiliates, representatives, agents and service providers in connection with a business transaction, such as a merger or sale, as allowed under the terms of our agreement with our Customer, as required in response to a court order, subpoena, warrant or as required to comply with a legal requirement and to cooperate with an investigation. We may disclose Customer Information, Information about our Customer’s Contacts, Archival Information or Automatically Collected Information for the reasons described above or so we can protect our rights or the rights of our affiliates, insightsoftware Customers, channel partners or service providers.
We will retain Customer Information we process on behalf of our insightsoftware Customers for as long as needed to provide services to our Customers or for the period of time requested by a particular Customer. insightsoftware Customers are responsible for obtaining consent and maintaining any Personal Information collected with their forms. Please let us know if your Personal Information was improperly collected by an insightsoftware Customer. While insightsoftware only collects the Personal Data necessary to provide Services, you may collect a wide variety of information from your customers using the forms you create with our services.
insightsoftware reserves the right to modify any part of this Policy from time to time to reflect changes to legal obligations and company policies. insightsoftware will alert you to any change to this Policy by indicating the date it was last updated at the top of the first page. We will not reduce your rights under this Policy without your explicit consent. We will post any Policy changes here and, if the changes are significant, we will provide a more prominent notice.
18) How to Contact Us
Send an email to [email protected]
Send mail to our address:
Attn: General Counsel
8529 Six Forks Road, Suite 400
Raleigh, NC 27615, USA
Fill in a request online using our webform