CUSTOMER SUCCESS
Helping you get the most value out of your insightsoftware solutions
Customer Success Manager
A designated CSM can be your regular point of contact, and help you with resources and product lifecycle.
Customer Portal
Join our very own customer community and find the best practices and solutions. Discover, learn, and help.
Product Support
Our product specialists create a smooth start with rapid deployment and help you maintain endurance.
Billing & Renewal
Whether you want to renew your subscription or have questions about your invoice, talk to us about how we can support you.
User Groups
Join other customers in a group setting facilitated by ISW team members to collaborate about ISW products.
Innovations Portal
Join our very own customer community and find the best practices and solutions. Discover, learn, and help.
Not sure who to go to for help? That's okay, we are here to help.
Email [email protected]
EXPANDING YOUR KNOWLEDGE
Our sole mission is to stay abreast of technology, know-how, and industry best practices.
insightsoftware is constantly anticipating immediate and future needs of our customers and partners. We offer high quality, cost-effective training that emphasizes practical methods for using our software. We offer a variety of training options for individuals or small groups.
Instructor Led Training
Conducted by an insightsoftware certified instructor in an interactive, virtual environment, each session provides hands-on practical skills in a lab setting. It is an affordable, flexible solution for companies and individuals interested in learning how to fully capitalize on our products to improve operations and simplify their day-to-day tasks.
Self-Service Training
Our state-of-the-art training portal provides users with the opportunity to explore, expand, and strengthen their insightsoftware product skills at their own pace. Participants will follow learning paths based on the topic of their choice, with frequent knowledge checks along the way to ensure comprehension.
Webinars & Resources
Take a look at our upcoming and on-demand webinars packed with handy tips, best practices, and insights, brought to you by insightsoftware's product and solutions experts.
Customer Success Packages
| Standard | Designated | |
|---|---|---|
| Access to General Customer Success inbox | ||
| Renewal Support | ||
| Information Request | ||
| Dedicated primary point of contact | ||
| Priority access to Events, Best Practices, and Thought Leadership | ||
| Quarterly Executive Reviews | ||
| Customized Product Roadmap Sessions | ||
| Project Coordination | ||
| Voice of the Customer | ||
| Support Ticket Escalation | ||
| User Group Priority |
Want to know more about a designated Customer Success Manager?
Apply Now >Customer Success Manager
Dedicated, strategic, outcome-driven guidance to get the most out of your ISW investment
Trusted Advisor - Advise your team about best practices and updates
Project Coordinator - Gather insightsoftware resources for your solutions
Escalation Point - Oversee and manager support tickets and escalations
Renewal Manager - Guide through the renewal process
Customer Stories
Customer Story
Heineken uses Magnitude Angles for SAP for nearly every process
Fred Holvast Logistics Director at Heineken Netherlands Heineken