Customer Success
Our mission is to help you, our customers, get the most value out of your insightsoftware solutions.
insightsoftware’s Customer Success team is focused on building relationships and getting to know your business in order to provide you with the best experience possible with your insightsoftware solutions. If issues or queries arise, we stand ready to respond, so you can get on with your day job.
In addition to the products and solutions you use, we make our network, knowledge, and services available to you. This means you may have to pay a maintenance fee, but in return you can take advantage of lots of extras to make your investment go further.
Looking for product-specific information?
Visit our Customer Community portal or Product Support pages where you’ll find a wealth of information on the latest releases, technical solutions, and roadmap information, as well as an abundance of self-service options to help you get the most out of your investment.
Customer Community
Product Support
Jet Annual Enhancement Programme (AEP)
Questions about renewals or uplifts?
As your business evolves, we’re right here with you to support you on your journey. Whether you want to renew your subscription or add new users to your licences, talk to us today to see how we can support you.
Need billing support?
Questions about your invoices? Need to know your billing status? We’ve got you covered. Send us an email with your account details and a brief description of your question and we’ll look into it and get right back to you.
Want to learn the latest tips and tricks?
Take a look at our upcoming and on-demand webinars packed with handy tips, best practices, and insights, brought to you by insightsoftware’s product and solutions experts.