Here For You
insightsoftware support & services
Our worldwide team of product specialists is here for you
We create a smooth start with rapid deployment and quick time to value, and help you maintain endurance with troubleshooting, report creation, and continuous education.
1.800.849.7500
[email protected]
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Americas Hours:
7:00 – 19:00 (EDT/EST)
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
Certent Equity Management
Toll-Free North America: +1 800-921-3274
International: +1 925-587-4010
Americas Hours:
9:00 – 21:00 (EDT/EST)
Customer Support Community
Equity Management Login
Certent Disclosure Management
Phone: +1 800-854-8821
International: +1 720-249-2181
Americas Hours:
9:00 – 21:00 (EDT/EST)
Customer Support Community
Disclosure Management Login
Certent DisclosureNet
Americas Hours:
9:00 – 21:00 (EDT/EST)
Customer Support Community
DisclosureNet Login
Certent CDM
Americas: +1 888-301-4117
International: +1 925-401-7886
Americas Hours:
9:00 – 21:00 (EDT/EST)
EMEA Hours:
9:00 – 17:00 (CET)
Liberty Reports & Sage Office Connector
Americas Hours:
8:00 – 20:00 (EDT/EST)
Sage Office Connector Support:
Email: [email protected]
Phone: 1.866.991.3361
For all other products:
Email: [email protected]
Phone: 1.360.567.3752
1.855.467.4448
+44 (0) 845 467 4448
[email protected]
Support is regionally Monday to Friday (Excluding regional National Holidays)
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
APAC Hours:
8:00 – 17:00 (AEST/AEDT)
Jet Report, Jet Analytics, Jet Budgets, Jet Hub
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Download Jet
Customer Support Community
Legacy Jet Customer Support Community
Jet AEP Information
Jet License Information
Training Options
IDL Konsis, IDL Forecast, IDL Designer, IDL Publisher
Germany and Austria
Mon. – Fri., 08:00 am – 05:00 pm (Exception: public holidays)
Solution: Phone +49 4102 4785-10
Technical: Phone +49 4102 4785-11
Email: [email protected]
Switzerland
Mon. – Fri., 08:00 am – 12:00 pm and 01:00 pm – 05:00 pm (Exception: public holidays)
Technical and solution:
Phone +41 56 41860-70
Email: [email protected]
Logi, Izenda
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Email: [email protected]
Online Support Link
Exago
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Email: [email protected]
Online Support Link
Analytics, Close, Plan, Tax and Transfer Pricing
Toll-Free North America: 1-888-424-2551
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Support:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing
Customer Support Communities:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing
Budget Accelerator
1.800.849.7500
[email protected]
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Getting Started (Download)
Customer Support Community
Training Options
Toll-Free North America: 1-888-424-2551
Support:
[email protected]
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Support Phone: +33 1 78 09 88 88
Support Email: [email protected]
Support Hours and Timezone(s):
EMEA Hours
9am – 7pm CEST Monday – Thursday
9am – 6pm CEST Friday
Reports Wand, Journal Wand, GL, Wand, Planning Wand, Budget Wand
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Additional Support Options
Consulting Services
Get more out of your insightsoftware solutions with our consulting services.
Education Services
Deepen your knowledge of your insightsoftware solutions with our education and training services.