Here For You
insightsoftware support & services
Our worldwide team of product specialists is here for you
We create a smooth start with rapid deployment and quick time to value, and help you maintain endurance with troubleshooting, report creation, and continuous education.
Atlas Support
1.800.849.7500
atlassupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
CXO Software
cxosupport@insightsoftware.com
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
Certent Equity Management
certentemsupport@insightsoftware.com
Toll-Free North America: +1 800-921-3274
International: +1 925-587-4010
Americas Hours:
9:00 – 21:00 (EDT/EST)
Certent Disclosure Management
certentdmsupport@insightsoftware.com
Phone: +1 800-854-8821
International: +1 720-249-2181
Americas Hours:
9:00 – 21:00 (EDT/EST)
Certent DisclosureNet
dnetsupport@insightsoftware.com
Phone: +1 866-974-3638 x1
International: +1 416-916-8798 x1
Americas Hours:
9:00 – 21:00 (EDT/EST)
Certent CDM
certentcdmsupport@insightsoftware.com
Americas: +1 888-301-4117
International: +1 925-401-7886
Americas Hours:
9:00 – 21:00 (EDT/EST)
EMEA Hours:
9:00 – 17:00 (CET)
Sage Liberty Reports & Sage Office Connector
Americas Hours:
8:00 – 20:00 (EDT/EST)
Sage Office Connector Support:
Email: support.sageoc@insightsoftware.com
Phone: 1.866.991.3361
For all other products:
Email: e1support@insightsoftware.com
Phone: 1.360.567.3752
Hubble
1.855.467.4448
+44 (0) 845 467 4448
hubblesupport@insightsoftware.com
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
APAC Hours:
8:00 – 17:00 (AEST/AEDT)
Jet
Jet Report, Jet Analytics, Jet Budgets, Jet Hub
jetsupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Download Jet
Customer Support Community
Legacy Jet Customer Support Community
Jet AEP Information
Jet License Information
Training Options
IDL
IDL Konsis, IDL Forecast, IDL Designer, IDL Publisher
Germany and Austria
Mon. – Fri., 08:00 am – 05:00 pm (Exception: public holidays)
Solution: Phone +49 4102 4785-10
Technical: Phone +49 4102 4785-11
Email: idl-hotline@insightsoftware.com
Switzerland
Mon. – Fri., 08:00 am – 12:00 pm and 01:00 pm – 05:00 pm (Exception: public holidays)
Technical and solution:
Phone +41 56 41860-70
Email: support@idl-schweiz.ch
Longview
Analytics, Close, Plan, Tax and Transfer Pricing
Toll-Free North America: 1-888-424-2551
Support:
longviewsupport@insightsoftware.com
lvanalyticssupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Customer Support Communities:
Close, Tax, Transfer Pricing & Plan
Analytics
Spreadsheet Server
Budget Accelerator
1.800.849.7500
globalsupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Getting Started (Download)
Customer Support Community
Training Options
Tidemark
Toll-Free North America: 1-888-424-2551
Support:
tidemarksupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Viareport
Support Phone: +33 1 78 09 88 88
Support Email: vr-support@insightsoftware.com
Support Hours and Timezone(s):
EMEA Hours
9am – 7pm CEST Monday – Thursday
9am – 6pm CEST Friday
Wands
Reports Wand, Journal Wand, GL, Wand, Planning Wand, Budget Wand
e4asupport@insightsoftware.com
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Additional Support Options
Consulting Services
Get more out of your insightsoftware solutions with our consulting services.
Education Services
Deepen your knowledge of your insightsoftware solutions with our education and training services.