By using this website, you agree to be bound by the following terms and conditions governing your use of the site. insightsoftware may revise this policy at any time without notice.
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Executive DASH is a registered trademark of insightsoftware. Microsoft, Excel, Access, and SQL Server are trademarks of Microsoft Corporation. Oracle is a registered trademark of Oracle Corporation. BPCS is a registered trademark of SSA Global Technologies, Inc. MOVEX is a registered trademark of Intentia. Infinium is a registered trademark of Infinium Software, Inc. AS/400, iSeries, DB2 are registered trademarks of IBM Corporation. J.D. Edwards and PeopleSoft are registered trademarks of PeopleSoft, Inc. MAPICS is a registered trademarks of MAPICS, Inc. SAP is the trademark or registered trademark of SAP AG in Germany and in several other countries. JACK HENRY trademarks are owned by Jack Henry & Associates, Inc. Global Software, Inc. is not associated or affiliated with Jack Henry & Associates, Inc. in any manner. Jack Henry & Associates, Inc. has not endorsed, certified or approved any of insightsoftware’s products for use in connection with the products of Jack Henry & Associates, Inc. Trade names referenced are the trademarks or registered trademarks of their respective manufacturers in the United States and/or other countries.
You may use and copy documents available on the insightsoftware web site, subject to the following:
Any copy of the document must contain the Copyright Notice that accompanies the document.
You cannot alter the document.
You can only use the document for your personal, noncommercial purposes.
IN NO EVENT SHALL insightsoftware BE LIABLE FOR ANY SPECIAL, INDIRECT OR CONSEQUENTIAL DAMAGES OR ANY DAMAGES WHATSOEVER RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER IN AN ACTION OF CONTRACT, NEGLIGENCE OR OTHER TORTIOUS ACTION, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF SOFTWARE, INFORMATION OR DOCUMENTATION AVAILABLE FROM THIS WEBSITE.
Some of our web pages allow you to hyperlink to other areas of the WWW. We provide these links only as a convenience to you. The inclusion of any hyperlink does not imply endorsement of the site by insightsoftware. Hyperlinked sites are not under our control, and you access them at your own risk.
Trust and success of our customers are the highest priorities for insightsoftware. Compliance plays a key role in achieving these goals. We are committed to abiding by the laws and regulations that apply to us as we conduct business around the world. Click here to view our Regulatory Compliance
Trust and success of our customers are the highest priorities for insightsoftware.com. Compliance plays a key role in achieving these goals. We are committed to abiding by the laws and regulations that apply to us as we conduct business around the world.
This is insightsoftware.com’s export compliance matrix. It is a list of our products with respective Export Control Classification Numbers (ECCNs) and eligible license exceptions as per the United States Department of Commerce, Bureau of Industry and Security, Export Administration Regulations.
All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the Export Administration Regulations when classifying insightsoftware’s products and services for export purposes.
insightsoftware.com makes no representation or warranty as to the accuracy or reliability of the classifications listed in this export compliance matrix. Any use of such classifications by the user, is without recourse to insightsoftware.com and is at the users’ own risk. You are responsible for ensuring that use of the software is in compliance with these U.S. Export Administration Regulations. insightsoftware.com is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.
insightsoftware.com’s Encryption Registration Number (ERN) is R106074:
Eligible License Exception
Analytics & Reporting
For assistance with export classification of insightsoftware, please contact firstname.lastname@example.org.
Definition of Terms and Acronyms
ECCN = U.S. Export Control Classification Number
CCATS = U.S. Commodity Classification Automated Tracking System
insightsoftware.com complies with U.S. regulations related to embargoed countries. As such, insightsoftware.com currently prohibits the usage of its products and services in Cuba, Iran, North Korea, Sudan, and Syria. Because this list of countries may change from time to time, customers and their users are urged to consult the list of countries set forth in Country Group E of the US Export Administration Regulations or in accordance with Canada’s Area Control List under Canada’s Export and Import Permits Act.
The exportation, reexportation, sale or supply, directly or indirectly, from the United States, or by a U.S. person wherever located, of any insightsoftware products, services or technology (including technical data) to any of these countries is strictly prohibited without prior authorization by the U.S. Government.
insightsoftware.com products may not be exported or re-exported to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or Foreign Sanctions Evaders Lists, the U.S. Department of Commerce Denied Person’s List, Entity List, or Unverified List, the State Department’s Debarred list, or similar government authorized denied parties list.
For more information and for further assistance in determining your individual licensing requirements, contact the Department of Commerce, Bureau of Industry and Security .
Dual-use items (including technology and software) can be subject to controls when such items are transferred within or exported from the EU. An export license is required for products which are listed in Annex I of Council Regulation (EC) No 428/2009 (as amended by EU Regulation No. 1232/2011 and EU Council Regulation No. 388/2012), unless they meet the specific exclusions outlined in the notes contained in the Regulation. There are specific exclusions for certain software and technology items. Careful consideration should be applied when assessing whether such exclusions can be met.
insightsoftware.com is committed to meet all of its export compliance obligations in accordance with both EU and National export control legislation and regulations which may apply in the country of the export.
Based on the nature and technical specifications of our insightsoftware products, insightsoftware.com has determined that all insightsoftware products are listed in Category 5 (Telecommunications and “information security”) in Annex I of Council Regulation (EC) No 428/2009 (as amended by EU Regulation No. 1232/2011 and EU Council Regulation No. 388/2012) and have assigned the following EU control list number to the insightsoftware product:
EU Control List Number
All information on this export compliance matrix is strictly a recommendation to the user, and should be used in conjunction with the EU and National export control legislation and regulations when classifying insightsoftware products and services for export purposes.
An export license is only required for the movement of dual-use products within the EU if it is listed in Annex IV of Council Regulation (EC) No. 428/2009 (as amended by EU Regulation No. 1232/2011 and EU Council Regulation No. 388/2012). All insightsoftware products are considered to fall outside of the listing contained in Annex IV and are not subject to control for movements within the EU.
EU Licensing – Exports outside the EU:
An EU license will be required if the insightsoftware product is exported outside of the EU. Council Regulation (EC) No 428/2009 (as amended by EU Regulation No. 1232/2011 and EU Council Regulation No. 388/2012) and local National legislation should be consulted by the user in order to determine the specific licensing requirements which should be complied with. The license type together with any license simplifications may differ between EU Member States.
The re-export of controlled products listed in this document is the responsibility of the user and the user is responsible for ensuring compliance with appropriate EU or National legislation.
EU “catch-all” clause:
Items which are not included in Annex I of Council Regulation (EC) No 428/2009 (as amended by EU Regulation No. 1232/2011 and EU Council Regulation No. 388/2012) may still be subject to export controls under certain circumstances. For instance, if the exporter has been informed by the Export Licensing Authorities in the relevant EU Member State that the goods are to be used in connection with chemical, nuclear or biological weapons, or of any other nuclear explosive devices then an export license will be required. An export license is also required where:
the purchasing country or the destination country of the goods is subject to an arms embargo imposed by certain organizations and the Export Licensing Authorities in the relevant EU Member State have informed the exporter that the goods are, or may be intended for military use; or
where the Export Licensing Authorities of the relevant EU Member State have informed the exporter that their goods are, or may be intended, to be used as part of military items listed in the National military list of the relevant EU Member State where the goods have already been exported from the EU without having obtained an export license or in violation of a license provided for by the legislation of the relevant EU Member State.
EU Restrictive Measures:
The EU imposes restrictive measures (or sanctions) on certain countries, individuals and organisations. The restrictive measures can vary from arms embargoes to financial sanctions and the EU regularly publishes updates to the restrictive measures which are in force.
Insightsoftware.com adheres to all restrictive measures imposed by the EU and does not permit any transaction which may breach such measures. It is also the responsibility of users to comply with such measures.
The insightsoftware Community is a place for our customers to interact and collaborate. In order to access the Community, you will need to provide a user name and your company name, both of which will be visible to other users of the Community. The Community is provided by, and is subject to separate terms and conditions from, our Community vendor Salesforce.
By creating a user profile and accessing the Community, you agree to abide by theses insightsoftware Community Terms of Acceptable Use. These terms are subject to change and the most recent version is accessible in the Community.
The messages in the Community express the views of the author of the message, not necessarily the views of insightsoftware. The Community is provided for customer use on an “as is” basis and insightsoftware makes no warranties of any kind, express or implied, including without limitation any implied warranties of merchantability, fitness for a particular purpose, or title and non-infringement.
You agree, through your use of the Community, not to post any copyrighted material unless the copyright is owned by you or insightsoftware.
You agree, through your use of the Community, not to post advertising of any kind in the Community whether you are a private party or a company.
Any user who feels that a posted message is objectionable is encouraged to report the comment. We have the ability to remove objectionable messages and we will make every effort to do so, within a reasonable time frame, if we determine that removal is necessary.
Although insightsoftware does not and cannot review each and every message that is posted and is not responsible for the content of any of these messages, we reserve the right to delete any message, suspend, remove or block a user for any reason whatsoever.
In no event will insightsoftware be liable for any damage whatsoever, including without limitation damages relating to lost revenues or profits, lost data, work stoppage, computer failure, or computer malfunction, or any other damages resulting from or in any way related to the use of any materials posted on or made available in the discussion groups or any other website to which a link is provided in or to these discussion groups, even if insightsoftware has been advised of the possibility of such damages, and regardless of the legal theory on which such damages are based.
It is our goal to make our policies easy to understand. If you have questions or concerns you may email our legal team at: email@example.com.
This Support Policy describes what support you can expect from insightsoftware when you purchase Support for our various Software Products.
We may update this Support Policy from time to time, so check https://insightsoftware.com/terms-of-use-privacy-policy/#support to ensure that you are aware of any changes.
By using any part of the insightsoftware Customer Community or providing personal information to us, you consent to us processing such information in order to provide the services described in this Support Policy.
Support includes assistance with the proper use of our various Software Products, as well as access to the following features and services:
Support provides you access to the most-recent Updates and Documentation. However, you will be responsible for downloading and installing certain Updates and/or Content at your convenience.
Support does not cover our Software supplied by third parties who are not our authorized resellers or third-party products and services, including those third-party products you may be using in conjunction with our Software.
Some Support services may not be available for any Software versions that are greater than eighteen (18) months old.
From time to time, insightsoftware may archive certain Software products, which are listed in Appendix A (“Archived Products”). While you may continue to use perpetual licenses to Archived Products (if applicable), our Support team may not be able to answer specific questions, and error analysis and/or Product Fixes will not be provided for Archived Products.
Excluded from Support are professional services; infrastructure configurations that are outside of the then-standard product configuration; custom report creation; technical and/or functional user training; database schema changes; modifications to data feed; on-site services; translation services; writing custom SQL or resolving issues with custom SQL; and any and all other requirements and/or services not specifically described in this document. Training and Professional Services are available for a fee, at Customer’s option.
Your insightsoftware Products represent a significant strategic investment. To help you achieve the greatest return on investment (ROI) in the quickest possible timeframe, turn to our Professional Services team. These product and industry experts are available to help you with a variety of training and consulting programs designed to unlock the power of our solutions, tailored for your industry and needs. Post-implementation training ensures you maximize the benefits of our solutions and identifies opportunities for further improvement. Finely tuned business and system processes and results-driven optimization are just a phone call away. Contact insightsoftware for more information.
The most efficient way to contact Support is to use the Customer Support Community, an online, interactive support portal that provides you access to knowledge base articles, a customer community forum, ability to live chat with the Support team, and ability to submit and monitor Support tickets. The Customer Support Community can be accessed through the product-specific links located here: https://help.insightsoftware.com/s/.
You can contact Support for the particular product line you are using either by phone during our local phone hours or via email any time at contact information provided at https://insightsoftware.com/support/product-support/.
When submitting a support request via the Customer Community, you must provide insightsoftware with all information necessary for insightsoftware to process the request. Customers must also respond promptly to insightsoftware with any information reasonably requested to clarify the support request. When you submit a Support Request, you should assign the problem you are experiencing a Severity Level, which is the level of urgency and the defined business impact. All Support Requests will be assigned a Priority Level by insightsoftware in accordance with the definitions described below.
Insightsoftware understands that Priority Levels are defined because of functional failures, and there may be times that a reported failure may have a critical business impact to you that would not necessarily be apparent to insightsoftware. In such instance, and at your request based upon information you provide, insightsoftware may consider escalating the Support Request to a higher priority level to reflect the impact on Customer.
An Acknowledgement is insightsoftware’s initial confirmation to Customer that insightsoftware has received Customer’s support request. A Restoration of services are actions that restore the product to conduct business requirements. A Resolution is a fix to the issue, which provides a stable solution to the Support Request.
Significant application issue without a workaround prevents use.
Reporting Deadlines are impacted by an application issue that does have a workaround, but workaround requires significant rework of setup.
Reporting Deadlines has an issue that is minor to the application.
Support will close a case when a resolution is available in a subsequently scheduled Update. For non-defect cases, insightsoftware uses a two-stage closure process. The first stage moves the case to a status of “Resolution Delivered/Confirm Pending.” This is applicable when a solution, such as a workaround, answer, or requested information has been provided.
The next stage is to confirm the intended closure with the customer based on one of the conditions listed below and close the case.
Conditions for case closure include:
Once a case has been closed, it can be re-opened by the customer through the Customer Support Community.
You have the primary responsibility for administering the Product among your licensed users. You should also ensure you are using the most-recent Update of the Software, as Updates will likely provide the solution to the problem you are experiencing.
You are responsible for ensuring that the hardware and software used to access the Product meet the minimum requirements, which are detailed in the applicable Documentation.
Subject to Customer’s reasonable security requirements, Customer agrees to provide insightsoftware with access to Customer’s personnel and its equipment during normal business hours. This access must include the ability to dial-in to the equipment on which the Supported Program(s) are operating and to obtain the same access to the equipment as those of Customer’s employees having the highest privilege or clearance level.
Another very important part of continuous improvement for insightsoftware is the opportunity to get feedback from customers to drive our process and service changes. Customer satisfaction surveys can be created or updated directly through the Customer Support Community. Whenever a case is closed, the system will send an email with a link to a new survey form. These surveys measure Support, our Software products, and the company. We take these surveys very seriously, and we use them as input for improvement in Support, Product, and our company. Results from the surveys are aggregated on a monthly basis, reviewed internally, published to the Customer Support Community, and they are used in performance evaluations of our staff.
Please take the time to respond. We want your feedback.
Hubble Desktop Reporting Application – Backup Requirements
Budgeting Data (Optional)
The Budgeting Data is stored on the customer’s relational database (SQL Server, Oracle or DB2 for iSeries). The metadata tables that are configured for budgeting, plus any budgeting or forecasting tables must be included in the customer’s regular database backup routine.
Web-based Hubble Products – Backup Requirements
The Web-based Hubble Products comprise of multiple server components. It is the customer’s responsibility to ensure that a regular backup schedule is in place that covers the core components of the solution.
Hubble Application Server
The Application server hosts the Object Repository in a locally hosted database. This database must be backed up and the backup files stored in a secure location. Details can be found in the Hubble maintenance guide.
Hubble Accelerator Server (Optional)
The replication tool produces backup files for the replication tools configuration of server settings and individual replication task configurations. These file(s) must be backed up and stored in a secure location on a regular basis by the customer.
Data in the Accelerators database
Web-based Hubble Products – Maintenance Requirements
The Accelerator database is a columnar database and requires regular scheduled maintenance tasks; these are outlined in the Hubble Maintenance guide.
This Service Level Agreement (“SLA”) between insightsoftware and Customer of insightsoftware’s Cloud Service (“Cloud Service”) sets forth the service level terms and conditions. This SLA defines the terms of insightsoftware’s responsibility with respect to the Cloud Service that insightsoftware provides. The SLA set forth represent insightsoftware’s sole obligation regarding Cloud Service Commitments. This SLA does not apply to the availability of third-party services (TPS) which are subject to the TPS Agreements. The SLA is binding only on the Customer and insightsoftware and does apply to any third parties.
insightsoftware’s goal is to provide Cloud Service Availability twenty-four hours per day, seven (7) days per week (referred to as “24×7 Availability”) EXCEPT during times of maintenance as set forth in Section 3(d) herein. However, the parties recognize that 24×7 Availability is only a GOAL, and insightsoftware cannot represent or guarantee that such goal can be achieved. As per our CLOUD SERVICE SUPPORT POLICY (show below), response time goals cover Production Cloud.
insightsoftware shall use reasonable efforts to achieve the monthly target Cloud Service Availability Goal of 99.5% network uptime, during business hours, except during scheduled maintenance. Notwithstanding the foregoing, Customer recognizes that the Internet is comprised of thousands upon thousands of autonomous systems that are beyond the control of insightsoftware. Routing anomalies, asymmetries, inconsistencies and failures of the Internet outside of the control of insightsoftware can and will occur, and such instances shall not be considered any failure of the 99.5% network uptime. While Customers are free to monitor network uptime on their systems and other monitoring services, insightsoftware proactively monitors network uptime and the results of these monitoring systems shall provide the sole and exclusive determination of network uptime.
Effective date: 11/25/2019
Important Note: insightsoftware produces on-premise downloadable software as well as hosted “software-as-a-service” solutions for its business customers. Where an insightsoftware customer uploads personal information to one of our hosted software services, or otherwise makes personal information available to be processed by us as part of a service we provide, that insightsoftware customer will remain the responsible data controller. insightsoftware will act as a mere data processor, and will only be permitted to process your personal information on the instructions of our customer. Please note that if you are a data subject whose personal information is processed by an insightsoftware customer, you should direct any inquiries in relation to that processing to the relevant insightsoftware customer.
Consent (where expressly provided by you, including in cases where required by law)
Legitimate interest in cooperating with lawful requests for information and assisting with regulatory investigations and the conduct of the courts
Where we rely upon a “legitimate interest” as our legal basis, we will ensure that our interest is not outweighed by any impact on your rights and freedoms, and only use your information in a way which is proportionate and respects your privacy.
Where our use of your personal information is based on your consent, you may withdraw that consent at any time via methods outlined in the Contact Us section.
If you would like to exercise any of those rights, please:
In order to protect the confidentiality of your personal information, if we do not have enough information to verify your identity we may ask for proof of your identity. We will use this solely for the purpose of verifying your identity.
If your request is judged by us to be manifestly unfounded or excessive then we may choose to refuse to respond to it, or to charge you a reasonable amount for our time incurred in doing so.
Global Software, LLC d/b/a insightsoftware
8529 Six Forks Road, Suite 400
Raleigh, NC 27615