insight Encyclopedia

Performance Dashboard

Performance dashboards are common management tools used to gauge performance and enable business people to measure, monitor, and manage the key activities and processes needed to achieve business goals.

They can be designed and developed to direct a wide range of objectives, from monitoring the usability of a global organization’s business strategy to keeping a check on a department’s ability to achieve targets.

According to Wayne Eckerson, a performance dashboard provides three main sets of functionality:

  • Monitor critical business processes and activities using business performance metrics that alert users to potential problems.
  • Analyze the root cause of problems by digging into relevant and timely information.
  • Manage people and processes in order to improve decisions and optimize business performance.