Here For You
insightsoftware support & services
Our worldwide team of product specialists is here for you
We create a smooth start with rapid deployment and quick time to value, and help you maintain endurance with troubleshooting, report creation, and continuous education.
1.800.849.7500
Submit a request for support
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
APAC Hours:
9:00 – 17:00 (AEST)
Certent Equity Management
Toll-Free North America: +1 800-921-3274
International: +1 925-587-4010
Americas Hours:
9:00 – 21:00 (EDT/EST)
Certent Disclosure Management
Phone: +1 800-854-8821
International: +1 720-249-2181
Americas Hours:
9:00 – 21:00 (EDT/EST)
Product Documentation
Disclosure Management Login
Certent DisclosureNet
Americas Hours:
9:00 – 21:00 (EDT/EST)
Certent CDM
Americas: +1 888-301-4117
International: +1 925-401-7886
Americas Hours:
9:00 – 21:00 (EDT/EST)
EMEA Hours:
9:00 – 17:00 (CET)
+35810 337 7400
Submit a request for support
EMEA Hours:
8:00—17:00 (EET)
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
Support is regionally Monday to Friday (Excluding regional National Holidays)
Americas Hours:
8:00 – 17:00 (EDT/EST)
EMEA Hours:
8:00 – 17:00 (GMT/BST)
APAC Hours:
8:00 – 17:00 (AEST/AEDT)
IDL Konsis, IDL Forecast, IDL Designer, IDL Publisher
Mon. – Fri., 08:00 am – 05:00 pm (Exception: public holidays)
For support, please create a case using our community portal: Submit a request for support
Jet Report, Jet Analytics, Jet Budgets, Jet Hub
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Download Jet
Product Documentation
Legacy Jet Customer Support Community
Jet AEP Information
Jet License Information
Training Options
Logi, Izenda
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Online Support Link
Exago
Mon. – Fri., 08:30 – 17:00 (EST/EDT) (Exception: public holidays)
Online Support Link
Logi Symphony Product Documentation
Logi Report Product Documentation
Logi Info Product Documentation
Logi Composer Product Documentation
Izenda Product Documentation
Exago Product Documentation
Dundas
Submit a request for support
Americas Hours:
7:00 – 18:00 (EDT/EST)
Australia & APAC
+61 1800 002 967
UK/ EMEA (English only line)
+44 800 368 5350
United States/ Canda
+1 866 450 2833
Analytics, Close, Plan, Tax and Transfer Pricing
Toll-Free North America: 1-888-424-2551
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Support:
Submit a request for support
Customer Support Communities:
Longview Analytics
Longview Close
Longview Plan
Longview Tax
Longview Transfer Pricing
Liberty Reports & Sage Office Connector
Americas Hours:
8:00 – 20:00 (EDT/EST)
Sage Office Connector Support:
Submit a request for support
For all other products:
Email: [email protected]
Phone: 1.360.567.3752
Budget Accelerator
1.800.849.7500
Submit a request for support
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Getting Started (Download)
Product Documentation
Training Options
Toll-Free North America: 1-888-424-2551
Support:
Submit a request for support
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Support Phone: +33 1 78 09 88 88
Submit a request for support
Support Hours and Timezone(s):
EMEA Hours
9am – 7pm CEST Monday – Thursday
9am – 6pm CEST Friday
Reports Wand, Journal Wand, GL, Wand, Planning Wand, Budget Wand
Americas Hours:
8:30 – 17:00 (EDT/EST)
EMEA Hours:
8:30 – 17:00 (GMT/BST)
Additional Support Options
Consulting Services
Get more out of your insightsoftware solutions with our consulting services.
Education Services
Deepen your knowledge of your insightsoftware solutions with our education and training services.