insightsoftware’s Web Privacy Policy
Effective: December 08, 2025
Prior Version: August 08, 2022
Introduction
This Privacy Statement explains how GS Topco GP, LLC and its subsidiaries and affiliates doing business as insightsoftware (“we”, “our” or “us”) protect and process personal data collected from visitors and users (“you” or “your”) of our websites.
Our commitment: We do not sell your personal data to third parties for their own marketing purposes.
What this covers: This policy applies when you visit www.insightsoftware.com and our related sites. It also applies when you interact with us through other channels. Some services have their own privacy policies. This policy does not cover those services.
What we will explain:
- What Information We Collect and Why
- How We Use and Protect Your Data
- Your Privacy Rights and Choices
- How to Contact Us with Questions
When you use our sites and services, you agree to this Privacy Statement. You acknowledge that we may transfer, store, and process your information as described below.
What Personal Data We Collect
We collect information about you in different situations. This helps us provide better services. Here is what we collect and when:
When You Visit Our Website
- Automatic collection: We automatically collect technical information like your IP address, browser type, and operating system. We also see which pages you visit, how long you stay, and which website sent you to us.
- Location data: We collect your general location based on your IP address, WiFi and, where enabled, approximate location data from your device settings. We only do this if you permit it.
- Device information: We collect details about your device. This includes device type, screen size, and language settings.
When You Contact Us or Request Information
- Information you provide: When you contact us, you give us information like your name, email, and phone number. You may also share your company name, job title, country, and zip code.
- Communication content: We keep your messages, questions, and feedback when you contact us.
- Account details: If you create an account, we collect your username and password.
When You Sign Up for Services or Content
- Sign up Information: When you sign up for our Services or use a free resource such as a Webinar or White Paper, we collect your contact details and company information. We also ask about your areas of interest. We track your subscriptions, event and webinar sign-ups, and content downloads.
- Payment information: When you make a purchase, we collect payment details. Our payment providers process this information securely.
When You Apply for a Job
- Application materials: When you apply for a job, we collect your resume, cover letter, and additional materials depending on the role.
- Professional information: We also collect your work history, education, and references.
- Background checks: In some cases, we run background checks. We only do this where the law permits.
Through Business Intelligence
- Enriched data: We may add to your business contact information using other sources. This helps us understand customer needs and improve our services. The additional information may include company details, professional data, and business contact information.
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How We Use Your Personal Data
We use your information for these purposes:
Providing Services
- Delivering the products and services you request
- Managing your account and verifying your identity
- Processing transactions and payments
- Helping you when you need support
Communication
- Sending you updates and confirmations about our services
- Responding to your questions and requests
- Sharing marketing materials (with your permission when required)
- Telling you about offers, events, and opportunities
Improvement and Analytics
- Analyzing usage patterns to improve our services
- Conducting satisfaction surveys and market research
- Developing new features and offerings
- Ensuring security and prevent fraud
Legal and Business Operations
- Comply with legal requirements
- Enforce our terms and policies
- Support business transfers or acquisitions
- Protect rights and safety
Legal Basis for Processing
We process your Personal Data on the following legal bases:
- Consent. We may process your Personal Data for one or more specific purposes if you give us your consent, for example we ask for your consent to receive marketing materials, surveys or general information about our products. Whenever we process your Personal Data on the basis of your consent, we will ask you for it and inform you about your right to withdraw it.
- Contract performance and pre-contractual requests. We may process your Personal Data when it is necessary for the performance of a contract with you or for the performance of pre-contractual measures, which are carried out at your request. For example, when you send us a sales inquiry, download a white paper, or you send us a customer support request or a technical query.
- Legal obligation. We may process your Personal Data when it is necessary for compliance with a legal obligation to which we are subject, for example, to comply with any applicable tax laws.
- Legitimate interests. We may process your Personal Data when it is necessary for the purposes of our legitimate interests, unless these are overridden by your interests or fundamental rights and freedoms. For example, when we process your inquiries for customer relationship management purposes or when we enrich customer or prospective customer data with data from a third party provider.
Cookies and Similar Technologies
We and our partners use various technologies to collect and store information when you visit one of our Sites, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services from our partners, such as advertising services. Our third-party advertising and analytics partners include Google and similar providers. The technologies we use for this automatic data collection may include:
- Cookies: Small files stored on your device to remember preferences and enable features
- Web Beacons: Electronic images that help us count visitors and understand usage
- Clickstream Data: Information about your navigation patterns on our sites
Your Choices:
Adjust your browser settings to refuse or delete cookies. Note that refusing cookies may limit site functionality. For targeted advertising opt-out, visit:
How We Share Personal Data
We share your data in these circumstances:
Service Providers. We work with trusted third parties who help us operate our business. They perform functions such as:
- Payment processing
- Customer relationship management
- Email and marketing services
- Analytics providers
- Cloud storage and hosting
These providers are contractually bound to protect your data and use it only for the services they provide to us. For a current list of our data processors, please visit https://insightsoftware.com/legal/contracts/subprocessors/
Legal Requirements. We may disclose data when required by law, including to:
- Comply with laws, regulations, or legal processes
- Respond to government requests
- Protect rights, property, or safety
- Investigate fraud or security issues
Business Transfers. If we merge, sell assets, or reorganize, personal data may transfer to the new entity.
Your Consent. We share data with your explicit permission or at your direction.
- Note: We do not sell personal data or share it with third parties for their own marketing purposes.
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Your Privacy Rights
You have rights regarding your personal data, though specific rights may vary by location:
Core Rights Available to All Users
- Access: Request a copy of your personal data
- Correction: Request updates to inaccurate information
- Deletion: Request removal of your data (subject to legal requirements)
- Opt-out: Unsubscribe from marketing communications
- Data Portability: Receive your data in a machine-readable format Additional Regional Rights
- Objection to Processing (European users)
- Restriction of Processing (European users)
- Non-discrimination for exercising rights (California users)
- Opt-out of “sharing” for cross-context advertising (California users)
- Limit use of sensitive personal information (California users)
- Complaint to supervisory authority (European and other applicable users)
How to Exercise Your Rights
- Email: [email protected]
- Phone: 1-866-I-OPT-OUT (1-866-467-8688), service code 1193#
- We will respond within 45 days (or as required by applicable law). We may need to verify your identity before processing requests.
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International Data Transfers
As a global organization, we transfer data internationally. We protect your data during transfers through:
- Standard Contractual Clauses (SCCs): EU-approved contracts ensuring adequate protection
- Adequacy Decisions: Transfers to countries deemed adequate by data protection authorities
- Supplementary Measures: Additional technical and organizational safeguards where needed
- Your Consent: Where required, we may seek your explicit consent for specific transfers when no other transfer mechanism applies.
These measures ensure your data receives consistent protection regardless of location.
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Data Retention
We retain personal data only as long as necessary for the purposes collected, plus any period required by law or to resolve disputes. Retention periods vary based on:
- Nature of the data and purpose of collection
- Legal, accounting, or reporting requirements
- Statute of limitations for legal claims
- Industry standards and practices
When retention is no longer necessary, we securely delete or anonymize your data.
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Data Security
We implement administrative, technical, and physical safeguards to protect your data, including:
- Encryption in transit and at rest
- Access controls and authentication
- Regular security assessments
- Employee trainingondata protection
While we strive to protect your information, no transmission over the internet is completely secure. We cannot guarantee absolute security but will provide breach notifications as required by applicable law.
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Children’s Privacy
Our services are not intended for children or minors as defined by applicable law. We do not knowingly collect data from children. If we learn we have collected information from a child or minor, we will delete it promptly.
If you believe we may have information from a minor, please contact us at [email protected].
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Third-Party Links
Our sites may link to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal data.
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Marketing and Communications
Your Choices
Opt-out: Click “unsubscribe” in any marketing email or contact us
Browser-based: We honor Global Privacy Control (GPC) signals and other browser-based opt-outs where required by law.
Cookies: Manage preferences through your browser settings
California Residents
We do not disclose personal information to third parties for their direct marketing purposes.
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Changes to This Statement
We may update this Privacy Statement to reflect changes in our practices or laws. We will notify you of material changes by:
- Posting the new policy with an updated effective date
- Sending notice if we have your contact information
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Contact Us
For questions, requests, or concerns about this Privacy Statement or your personal data:
Email: [email protected]
Mail:
insightsoftware
Attn: General Counsel
8529 Six Forks Road, Suite 400
Raleigh, NC 27615, USA
Online: Privacy Policy Inquiries
Phone: 1-866-I-OPT-OUT (1-866-467-8688), service code 1193#
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This Privacy Statement was last updated on December 08, 2025