fbpx Skip to content


From payroll to petty cash: Process Runner GLSU is a hit at Fender with faster postings, fewer data entries and increased accuracy

Fender Case Study Inline C4fab3174f4416e19b55ddeb601971b9

An American icon, Fender was founded in Southern California and has established a worldwide influence that extends from the studio to the stage – and beyond. Everyone from beginners to the world’s most acclaimed artists have used Fender instruments, amps and gear, making the company not only a revered industry leader but a cultural symbol that resonates globally.

Nearly seven decades since founder Leo Fender built his first electric guitar, Fender’s reach transcends instruments and accessories, encompassing a range of innovative digital experiences that fuel musical expression and serve players at every stage – on every stage.


Fender’s accounting department faced a serious payroll interface problem on their weekly upload from their payroll service to SAP. Duplicate entries were creating error messages that needed correcting before upload to SAP – consuming valuable time that could be better spent on more productive accounting activities.


Familiar with Process Runner GLSU from a previous engagement, an IT Analyst hired to correct the payroll interface problem recommended Process Runner GLSU as the best solution. He suggested it would not only fix the payroll problems, but also provide other valuable functionality. After seeing a demonstration of the product, Fender’s Accounting Manager was convinced. “I knew we would make great use of Process Runner GLSU.”

Process Runner GLSU quickly proved to be a winning solution. Process Runner GLSU’s competitive pricing and off-the-shelf convenience far exceeded any potential in-house solution. Deployment was fast and easy. And templates can easily be created by the user. It now takes less than 10 minutes to build a template, and templates are easy to modify and store.


Flexible Functionality Pays Royalties

According to Fender’s Accounting Manager, “we could see Process Runner GLSU was going to be user-friendly and this allows us to use Process Runner GLSU in unusual ways.” For example, Fender uses Process Runner GLSU to pay ‘non-invoice’ vendors. Their royalty artists and sales tax payments are made by uploading all payment requests to one Process Runner GLSU template, then forwarded to AP for royalty payments and GL for sales tax payments. The company eliminated manual entry on hundreds of ‘non-invoice’ vendors.

Easier Acquisition Uploads

After Fender acquired other companies, they uploaded receivable balances into their customer sub-ledger with Process Runner GLSU. When originally purchased, they had not even considered using it for this purpose. They discovered it reduced a day’s work to about half an hour.

Reduces Petty Cash Reconciliation Errors

Process Runner GLSU also solved Fender’s petty cash problem. A Process Runner GLSU template was created and forwarded to petty cash custodians who used it as they would their initial spreadsheets. The template allowed AP to avoid rekeying and correcting their errors during reconciliation.

Business Benefits

Fewer data entries and less re-posting means time saved in every area of accounting. Specifically, the new Process Runner GLSU payroll interface delivered great time savings and fewer errors on entries over 1000 lines. Similarly, for cash postings, the prior day’s banking is downloaded from the bank into an Excel-compatible spreadsheet. Using macros, the information is transferred into a Process Runner GLSU template, reducing input time from two hours to 20 minutes.

Typically they help us immediately. When we put in a support ticket, we get a response within minutes. And, unlike other vendors, they supply a very quick solution, not just a response.

We’re getting information [in spreadsheets] from the vendors that we’re not rekeying. We definitely have increased accuracy there and across the board. Process Runner GLSU tracks calculations and liability in the spreadsheet – which eliminated a big chunk of time for AP, and reduces key stroke errors.

Accounting Manager

Get a Demo & Pricing