Boston College University Libraries Revolutionize Access and Distribution Through Mobile Devices

The Solution

Following their intense investigation into BI applications, Boston College Libraries found the solution to meet their mobile BI needs in Logi Symphony.

“Boston College University Libraries selected Logi Symphony because it offered us a business intelligence solution that we could implement quickly with just one developer, has a real strength when it comes to distributing information through interactive reports, self-service reporting, and mobile applications; and had a licensing model allowing us to affordably serve thousands of users,” remarked Mr. Gerrity.

Implementation of the mobile application took approximately two months with one developer, and involved bringing in data from three different applications, all running Oracle databases.

The first application developed by Boston College University Libraries, using Logi Symphony technology, allows students to use their mobile devices to access confidential library account information, browse library catalogues, and place holds on library resources. A second mobile application built and deployed allows librarians equipped with iPads to create lists of library resources to be re-shelved or removed by library volunteers. They were able to create mobile menus, interactive reports showing resources available, tailor to courses that individual students are enrolled in, offer study room booking, catalog search, and even computer lab availability graphs.

The Results

Boston College University Libraries mobile solution delivers information that reaches more than 14,000 students, in addition to 120 librarians and 1,000 faculty members. Students and faculty can now access library services from anywhere, on campus or around the world, from any device.

Mr. Gerrity, commented, “Getting the application onto a wide variety of mobile devices quickly, with minimal development effort, and without having to use an app store is a tremendous value and convenience to IT and our students.”From their phones, tablets, and personal computers, library patrons access a variety of library resources and services, including the ability to book study rooms, which has increased overall visitor utilization. They are able to instantly access an interactive and personalized view of information and resources that are relevant to them, whenever, and wherever they are. The deployment of the mobile application fully supports and complements the components of the University Libraries mission statement of:

• Providing access to the highest quality scholarly/information resources and services whenever and wherever the users need them
• Providing leadership and expertise to faculty and students in the creation and dissemination of scholarship in a digital format
• Improving the physical and virtual environment in order to support user self-sufficiency and productivity
• Developing an organization that facilitates operational flexibility and fosters collaboration, innovation, and continuous improvement

The college has been able to easily and securely deliver BI to a large number of end users, regardless of where they are and what mobile device they are using. With Logi Symphony, Boston College University Libraries have been able to continue their innovative approach to delivering interactive library services that support academic success.