Effective date: 06/05/2018
insightsoftware International Unlimited and its subsidiaries (“insightsoftware”) take your privacy seriously. Since we gather certain types of information about you, we want to help you understand our policies surrounding the collection and use of that information.
For the purposes of the General Data Protection Regulation (“GDPR”, from the GDPR implementation date) or, until the GDPR implementation date, the Data Protection Act 1998, (collectively the “Data Protection Laws”) the data controller is Insightsoftware.Com International Unlimited.
N.B. In respect of personal data uploaded to the Hubble Cloud Service by a customer that has signed up to insightsoftware’s terms and conditions (“Hubble Customer”), the applicable Hubble Customer shall be the data controller (as defined in the GDPR). In this scenario Insightsoftware.Com shall be a data processor (as defined in the GDPR) for the Hubble Customer. Please note that if you are a data subject whose personal data is processed by a Hubble Customer, you should direct any enquiries in relation to their processing of your personal data, and your rights in respect of the same, to the relevant Hubble Customer.
1. What Personal Information Does Insightsoftware.Com Collect?
We collect and process some or all of the below types of information from you in the course of your use of the Website, receipt of our services or other interaction with you.
a. Unregistered Visitors
In some instances, we automatically collect certain types of information when you browse our website. Automated technologies may include the use of web server logs to collect IP addresses, “cookies” and web beacons. We may track information provided to us by your browser, including any referring URL, your IP address, the type of browser you use, the time and date of access, and other information that does not personally identify you. We use this information to help diagnose problems with our server and to administer our website. For more information about this, see our Cookies Notice below.
b. Visitors Completing Forms Requesting Information
When you submit your information (which may include your salutation, first name, alias name, job title, company name, telephone number, e-mail address and location information) to insightsoftware in order to request a demo of the insightsoftware product, it is stored in our secure contacts database. This information is used by our sales, marketing and support teams to provide you with, and promote and market, our content and services, both through our website and
via e-mail. You may opt out of receiving marketing communications from us at any time by emailing us at firstname.lastname@example.org. Once you opt out, you will no longer receive marketing communications from us.
c. Customers And Business Partners
Certain designated employees of customers and business partners (resellers) may access secure areas of the website once they have been granted secured access via our security process (“Authorized Users”). Community and Support Portals: We collect personal information when you register an account to become a Community or Support Portal Authorized User, such as your name, e-mail, company, location, and password. This information will be correlated with the other information contained in our marketing and sales CRM database, such as your title, email and telephone numbers, your organization name and location, and software product line and specific products licensed. Information collected will be used to customize the user experience and provide information specific to the Authorized User’s region and insightsoftware software usage.
We display personal testimonials of satisfied customers on our website. Where you have provided us with a testimonial, and with your consent to the same, we may post your testimonial along with your name.
d. Other data subjects
We may collect the name and business contact details of the personnel of prospective, current and past customers, business partners, suppliers and other organisations relevant to our business.
2. Can I opt-out?
If you would rather not provide any of the user data requested by our online forms you should not fill out the form. This will mean that you will not have access to that particular content. Please note that you can still view much of the content and use many of the services offered by our website without registering.
You may opt in and opt out of receiving marketing communications from us by emailing us at email@example.com. Once you opt out, you will no longer receive marketing communications from us, however, you may still receive communications from insightsoftware that are necessary for another purpose, e.g. to administer your organization’s contract with insightsoftware, or for regulatory purposes.
3. How Does Insightsoftware.Com Use The Information?
a. Lawful basis for processing
If you are acting on behalf of one of insightsoftware’s customers or suppliers we process your data in order to perform our obligations pursuant to any contracts entered into between us. Accordingly, we rely on “legitimate interest” and the legitimate interest is “carrying out a contract with the party by which the data subject is engaged as an employee or sub-contractor”.
Where you have contacted us via the website, e-mail and telephone or provided a testimonial, we rely on “legitimate interest” to respond and contact you regarding the inquiries you have
made in relation to the services we offer, send marketing materials that may be of interest to you for the purpose of creating further business relations and publish your testimonial.
Where you have provided your details to request for a download of a demo of our Service, we rely on “legitimate interest” to provide you with the demo and any additional services in relation to this demo.
insightsoftware uses the information we gather for the following purposes:
i. To provide you with our services.
ii. To carry out our obligations arising from any contracts entered into between the organisation that you are employed or engaged by and Us.
iii. To provide you with information that you have agreed to receive concerning topics we think will be of interest to you.
iv. To customize the content that you see.
v. To enhance the user experience on our websites. We use tracking information to determine how well each page performs overall, based upon aggregate user demographics and traffic patterns to those pages. This helps us continue to build a better service for you and to fulfil your requests for certain products and services.
vii. To notify you about changes to our service.
viii. To publish testimonials on our website.
4. Third Party Sites and Services
c. Our web site offers publicly accessible blogs or community forums. Our blog is managed by a third party application that may require you to register to post a comment. We do not have access or control of the information posted to the blog. You will need to contact or login into the third party application if you want your personal information that was posted to the
5. Storing your Personal Data
The security of your personal information is important to us. We take appropriate measures to ensure that any personal data are kept secure, including security measures to prevent personal data from being accidentally lost, or used and accessed in an unauthorised way. We use encrypted technology such as SSL, to protect the personal information submitted to us along with the information transmitted in the Hubble Cloud service, both during transmission and once we receive it. All Community and Support Portal Authorized User information is stored in a secure cloud location managed by Salesforce.com and secured in accordance with industry standards and technology.
Our employees are required to keep customer, business partner and other related personal information private, as a condition of their employment with the company. Only authorized employees are permitted to access this type of information.
Where we have given you a password which enables you to access certain parts of the Website, you are responsible for keeping this password confidential.
No method of transmission over the Internet, or method of electronic storage, is 100% secure, however, and insightsoftware cannot guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our or our third party vendors’ safeguards.
b. Keeping your Personal Data up-to-date
If an Authorized User’s personal information changes, or requires deactivation, the Authorized User can correct, update or delete/deactivate his/her personal information updating his/her profile under “My Profile”, by emailing us at firstname.lastname@example.org, or call or write us at our main office listed on the Contact section of this website. It is the Authorized User’s responsibility to keep his or her password confidential. We will respond to any request to access personal information, within 30 days.
Where you contact us to update your personal information, we will endeavour to do so within seven (7) working days of any new or updated personal data being provided to Us, in order to ensure that the personal data we hold about you is as accurate and up-to-date as possible.
c. How long we keep your personal data
If you are a customer or business partner, we will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you are a visitor, we will retain your information in accordance with our data retention policy. Visitors may request the removal of their information from our databases at any time by emailing us at email@example.com, or call or write us at our main office listed on the Contact section of this website.
i. We will hold Name, Surname, Company name, Job title/Functional Area, Email address, Phone number and Location.
ii. For a period of 10 years.
d. Where we store your personal data
We store your personal data on our own servers in the EEA and USA and those of our data processors, such as Salesforce.com and Onica Group LLC.
Where the data is transferred to and stored at a destination outside the European Economic Area (“EEA”), We will take all steps reasonably necessary to ensure that your data is held securely and in accordance with this Policy. Countries outside the EEA do not have the same data protection laws as the United Kingdom and EEA and we have therefore ensured that each of our group companies and suppliers who may transfer your personal data outside the EEA has put in place appropriate measures to protect your data, either by being a member of the US-EU Privacy Shield, or by entering into a European Commission approved contract (as permitted under Article 46(5) of the General Data Protection Regulation).
We will not otherwise transfer your personal data outside of the EEA or to any organisation (or subordinate bodies) governed by public international law or which is set up under any agreement between two or more countries. If you would like further information please contact Us (see ‘Contact’ below).
6. Disclosure of your personal data
We routinely disclose your personal data to service providers in various locations in Europe and the US to help us provide our products and services. In order for each of them to perform their role, these companies and individuals may have access to some of the information regarding customers, business partners and potential customers and business partners we gather as a part of our services. We require all such companies and individuals to sign an appropriate data processing agreement, and to use the information they may access exclusively for purposes of fulfilling their responsibilities to us and for no other purpose.
We may disclose your personal data to any member of our corporate group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
Other than as described above or below, or with your permission, we will never share, sell, or rent individual personal information with anyone without your advance permission, or unless ordered by a court of law or other valid legal process or when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, or to investigate fraud.
If insightsoftware is involved in a merger, acquisition, or sale of all or a portion of its assets, you will be notified via email and/or a prominent notice on our website of any change in ownership or uses of your personal information.
7. Your Rights
Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:
i. access to your personal data and to certain other supplementary information that this Policy is already designed to address
ii. require Us to correct any mistakes in your information which We hold
iii. require the erasure of personal data concerning you in certain situations
iv. receive the personal data concerning you which you have provided to Us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
v. object at any time to processing of personal data concerning you for direct marketing
vi. object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
vii. object in certain other situations to our continued processing of your personal data
viii. otherwise restrict our processing of your personal data in certain circumstances
ix. claim compensation for damages caused by our breach of any data protection laws.
For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.
If you would like to exercise any of those rights, please:
i. email, call or write to Us
ii. let Us have enough information to identify you (eg account number, user name, registration details),
iii. let Us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
iv. let Us know the information to which your request relates.
8. How to complain
We hope that We can resolve any query or concern you raise about our use of your information.
If you are an EU resident then the General Data Protection Regulation gives you the right to lodge a complaint with a supervisory authority in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in Ireland is the Information Commissioner who may be contacted at https://www.dataprotection.ie/docs/Home/4.htm or telephone +353 (0761) 104 800.
If you are resident outside the EU and have an unresolved privacy or data use concern, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
9. Cookies Notice
Technologies such as cookies, beacons, tags and scripts are used by us and our marketing partners, affiliates, or analytics or service providers. These technologies are used in analyzing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as aggregated basis.
a. What Are “Cookies”?
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognizes that cookie.
Cookies allow a website to identify a user’s device whenever that user returns to the website and are commonly used in order to make websites work more efficiently and enrich the user experience, as well as to provide information to the owners of the site.
You can learn more about all the cookies we use below.
us provide you with a positive experience when you browse our website, help improve our content, and to personalize your visit.
d. Our Use Of Web Beacons
We may also use tracking technologies called web beacons to collect information about your visit to our site. Web beacons are small images embedded in web content and are ordinarily not visible to users. Like cookies, this technology enables us to track pages and content accessed and viewed by users on our site. Our web beacons are used alone or in combination with cookies; however unlike cookies, web beacons cannot be declined when delivered via a regular web page, but their functionality can be limited by your choice to decline cookies.
e. Our Use Of Web Storage
We use Local Storage Objects such as HTML5, to store content information and preferences. Third parties with whom we partner to provide certain features on our website or to display advertising based upon your web browsing activity also use Flash cookies or HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies, please click here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager07.html
f. Other Sites And Cookies
Our site may contain links to other websites or “share”, “like” or other similar buttons. These other websites, services and applications may set their own cookies on your computer, collect data or solicit personal information. You should refer to any privacy policies found on such websites, services and applications to understand how your information may be collected and used.
The Following Describes How We Use Different Categories Of Cookies:
|Category Of Cookie||Purpose|
|Strictly Necessary||These cookies are essential to provide access to secure areas of our website. Without these cookies, services such as our Hubble Cloud services and our Support and Community Portals cannot be provided. Some of these cookies are used to access information already contained in our Salesforce.com database and these cookies are strictly necessary to enable that process.|
|Performance Cookies||These cookies collect information about how visitors use our website, for instance which pages visitors go to most often, and if they get error messages from web pages. The information these cookies collect is anonymous and is used to help us improve the user experience of our website|
|Functionality Cookies||These cookies store information about your interactions with our website (such as your language preference or the date of your last visit) to provide a better browsing experience. The information these cookies collect is anonymous unless you provide personal information by submitting a form.|
|Targeting or advertising Cookies||These cookies are used to deliver marketing that is more relevant to you and your interests. They may be used to limit the number of times you see a promotional message as well as help measure the effectiveness of the marketing campaign. For the Community and Support Portals, they may use the Authorized User’s locale and licensing information in order to provide locally relevant news and marketing advertisements tailored to the Authorized User.|
We partner with a third party to either display advertising on our web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here) Please note this does not opt you out of being served ads. You will continue to receive generic ads.
g. How To Control Cookies
You can control acceptance of cookies by modifying your Internet browser preferences. You have the ability to accept all cookies, to be notified when a cookie is set or to reject all cookies. Please note that, if you choose to block all cookies (including strictly necessary cookies) you may not be able to access all or part of our site and may be unable to use those services or engage in activities that require the placement of cookies.
is materially different from that stated at the time of collection, we will send affected users written notice of the change.
Unit 8, Parklands Office Park
Southern Cross, County Wicklow